Shipping Policy

When we accept your order, we aim to deliver your product(s) within the timescales outlined below. When buying online, you can request products be delivered to an address of your choice. Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, write us at Contact Us Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched. We reserve the right not to deliver an order if we believe the address is not secure(e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible. However, additional charges may apply on the third delivery attempt.

• Moonplus provides shipping facility for each and every order within India. Your delivery is fully insured.

• We would request all customers for inspecting the package if in case there is any damage before receiving the product.

• Once the product is packed, we ship and deliver it with the help of the courier service.

• Every package of jewelry from Moonplus will reach your doorstep in a durable condition and properly packed in a temper-proof packing.

• Even if it is a gold coin, jewelry or solitaire, the item will be delivered in a special Moonplus box with all the required certificates.

• The member will have to mention the address and provide other details of the person, who will make sure to collect shipment during the time of purchase.

• During the time of placing the order, the member will have to state the complete name of the recipient as it is stated in their photo identification that is approved by the Government.

• At the delivery destination, the recipient will be required to collect the product and has to provide with any of the below-mentioned identity proofs.

o Ration Card

o Aadhar Card

o PAN card

o Drivers License

o Voters ID

o Passport

• We make sure that delivery is made with the help of courier agent after checking the identity proof of the recipient and the courier agent confirms the same.

• To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.

• If in case, the member wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receiver’s details cannot be changed.

• Once the order is created, the member can change shipping address only till the order is actually shipped.

• If the member would want to change the shipping address, you can contact customer support.

• If the shipping has been done and then the customer want to change the address then the shipping charges and the other local charges to resend will be borne by the respective customer.

• If the packaging is tampered, the recipient is advised not to accept the deliverable.

• If at all the recipient is unavailable during the time of delivery, courier service company will try to deliver the product for a maximum of 3 times. If you are still not reachable/ available, the same will be returned to moonplus.

• The cost of handling and re-shipment during the times of non-delivery to the Member will be chargeable to the member.

• Guarantee of the delivery of the product is subject to the terms and conditions of courier company.

• Any kind of discrepancy in the details of the receiver will result in non-delivery of such product. In India shipping cost free.

• For International shipment, the customer has to bear all the shipment charges, Custom clearance charges of their respective countries and other charges that can be imposed if insisted by your country. You can contact the customer support additional queries. The shipment charges that is included consists of shipping logistics charge, Indian Custom clearance charges, full value insurance for the product and other miscellaneous charges.

• The International orders once shipped cannot be cancelled/returned under any circumstance. Estimated time for shipments within India is 4-6(business days) and for abroad it is 25-35 days max for readily available products. For custom made/products on back order/Products.it will take extra 40 days depending on the type of product you order. A confirmation will be sent to you by our customer support after the order has been placed.